Helping you help yourself with our new portal

by Jacquie Anderson, Customer Service

Nearly 1,500 Compost Crew customers have now tried out our new customer portal since we introduced it in late July.  We’re glad about the self-service capabilities we can now offer, and hope you will be, too!

Need more liners for your kitchen caddy or want to skip service while you’ll be away?  You can now login and do these things at your convenience.  Report a missed pickup or contact customer service right from the portal.  Find your referral code, front and center on the portal, so you can refer your friends and get your $10.00 credit.  And the portal is available around the clock, so if you’re a night owl or an early morning person, you can get help on your schedule.

Ever forget to take your bin out and wonder if our truck has come by yet?  Well, you can opt to receive email alerts on the Account & Billing tab.  Sign up for alerts to remind you to put your bin out the day before and to notify you when the food scraps have been collected.  If your bin isn’t out when we reach your stop, you’ll automatically be notified.

The portal uses Stripe, a different secure billing platform from what Compost Crew used previously.  These payment platforms keep your data safe, and we can’t transfer your credit card information from one to the other.  When you log in, you’ll be prompted to enter your payment information.  Don’t worry, your renewal payment will only be charged once your current monthly (or annual) subscription expires.  Adding your payment information also grants you access to our store, where you can get new liners and your free compost, which is treated like a $0.00 order.

Click here to see our step-by-step guides for how to accomplish common tasks. 

We hope the new portal will make it even easier to do business with us.  Once you have given it a try, please reach out with any questions or feedback.

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